Pass Machu Picchu
Buy your entrance passes in a secure and easy way

Contact Us

Reservation / Purchase

To purchase your entrance pass for Machu Picchu, please use our online reservation form.

Follow up / print / cancellation of a pass

You already purchase your pass and you want to check it, print it or cancell it. Please refer to our Purchase follow-up section with your purchase number and your password.


If you have problems with the website or suggestions for our site, please send an email to:

Feedback about our services

If you are our customer or not, your feedback is warmly welcome! Please send us an email to to let us know what you think.

Claims and complaints

Pursuant to the provisions of the Consumer's Protection and Defense Code, this establishment has a complaints book available for you.

Contact us directly

If you are already our customer, please use our messaging service from the Customer Service page to get a quick and personalized reply.

For writing us by email, please use our addresss:

For contacting us directly without using the email, please use our contact form.

If you wish, we can call you back for free.

You can also contact us by phone:

Our office hours are from 10:00 to 22:30 from Monday to Sunday, Peruvian time (it's currently 19:23). Our call-center is located in Peru, so we are currently: