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Last update: May 25, 2019

Issue of the passes

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Is the pass issue automatic?

No, because issuing a pass is a manual process. When you buy passes online, you provide us with visitor information and passes, and you pay the full price online. From this moment, you will receive a confirmation email and we will receive your information. In order for your passes to be issued and available, our agency must make the manual procedure in person, reserve and then pay in person for your passes. In addition, when passes are discounted, we must submit the proof to the authorities in Cusco. All of this is a manual process that takes time and can only be done on business days and hours.

Why do I have to wait to get my passes?

When our agency started selling passes to Machu Picchu, we issued the passes very quickly after the purchase because that is what the majority of customers wanted. We then encountered a problem: often, customers noticed an error in their pass, or were wrong on the date, the document number; or simply wanted to change the type of pass or date after reflection or setbacks. Or simply cancel their passes and have a refund. All this is impossible when passes are issued. Since you can not predict whether there will be a mishap, we made the decision not often understood to postpone issuing the passes. We therefore prefer to wait as much as possible to issue the passes because during all this time you can change any information including visitor, date or service for free. In addition, the cancellation is subject to a full refund except bank charges.

Almost every day we receive requests for change. This is only possible (and free of charge) if the notes are not yet issued; and it is precisely because we impose a delay between the purchase and the issue of the notes. We know that it can be hard to wait to get your passes and hope you understand that this is only for your comfort and to avoid you buying new passes.

How can I print my passes if I am already traveling?

For all the reasons explained above, it is common and normal to leave without printed passes. Since paper must be presented with the printed pass at the entrance of Machu Picchu, you will need to print the pass. All the hotels know it perfectly and all offer free to print your passes. All you have to do is give the link to the hotel staff to print your passes for free. Note that in the email confirmation of the issue of your passes is a shortened link to access directly and without a password to your passes. You can also access our direct print page: pass-machupicchu.com/$

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